We can provide comprehensive IT support for SMEs. We have varying support packages, ranging from telephone support only, to on-site visits which can be tailored to suit.
We are committed to providing the fastest response and fix times.
Rowton provide a dedicated telephone helpdesk, so all calls are logged, assessed and assigned to the appropriate engineer. Using the latest secure web based support tools we can support your servers, PC's, laptops and network devices.
Depending on the support package taken up, and if the problem cannot be resolved remotely, we will attend site to ensure a fix.
As your chosen IT Support provider, Rowton is committed to delivering a high level of customer service. In order to achieve this goal, we conduct quarterly business reviews with all of our customers where we assess the calls logged in the previous quarter, obtain your feedback on the efficiency and effectiveness of the support provided and discuss additional features that you feel might benefit the way in which we support your business.
By conducting this process we ensure the quality of service from our internal IT support helpdesk and the rest of the business.
Working in conjunction with vendor support and maintenance contracts, we offer a flexible, responsive and comprehensive solution. Offering clients access to skilled professionals from the outset, no telephone call centres or level one support staff. This combination has proved popular with our clients, as it offers the peace of mind that comes from fast delivery of vendor hardware components, whilst still providing expertise with the in depth knowledge of the clients specific implementation.
IT Health Checks
We can provide a review of your existing IT infrastructure as a whole, in order to ensure that you are meeting your IT related objectives and processes for reliability, recoverability, performance and best practise. Such reviews can also be provided for subsets of your IT infrastructure, for example the review could be limited to a single server or group of servers.